| Q. |
What is a Compass Pre Paid Card? |
A. |
The Compass Pre Paid Card combines all
the convenience and security of a Debit Card. You can use your Compass Pre Paid
Card where major Network Brands are accepted online and offline. You now can shop, dine,
travel, and much more... The card allows you to control your spending by providing
a maximum value based upon the value stored in your account |
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| Q. |
Can I get cash from my account from
any ATM machine? |
A. |
You can use your Compass Pre Paid Card
at any ATM machine to obtain cash as long as they display the
brands on the back your card, and if you have cash available in your
account. |
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| Q. |
Where will I be able to use my new
Compass Pre Paid Card? |
A. |
You can use your Compass Pre Paid Card
anywhere major network branded cards are accepted including thousands of department
stores, convenience centers, gas stations, restaurants and more.
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| Q. |
Can I take advantage of programs
and use the Compass Pre Paid Card to pay my bills? |
A. |
You are certainly able to use your Compass Pre Paid Card to pay bills from any merchant, utility, or creditor
that accepts the brands on your card. |
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| Q. |
Do I have a credit limit on my new
Compass Pre Paid Card? |
A. |
The Compass Pre Paid Card does not give you a
credit limit. Your spending limit
(available funds) is completely set by you, based on the amount
you deposit into your card account and certain transaction limits
that are preset. Whatever you have deposited into your account
becomes your available maximum value. |
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| Q. |
My Compass Pre Paid Card doesn't seem to be working? |
A. |
In order to use your new card you must make sure
that you have activated your card properly and provided proper personal information.
You must also make sure that you have enough in your account
to cover the purchase or transaction you are making, as well
as the maintenance fees charged for the use of your card. |
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| Q. |
Who do I contact if I have any problems or questions
about my Compass Pre Paid Card? |
A. |
When you receive your Compass Pre Paid Card you will
have a convenient toll-free number on the back of the card to
contact customer service with any service related matter. You
may also contact Compass Card by phone or email. |
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| Q. |
Can I give an Compass Pre Paid Card to a college
student or to someone else? |
A. |
No, because the Compass Pre Paid Card is a
personalized card and proper ID must be submitted along with the order.
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| Q. |
What is the cost of the Compass Pre Paid Card? |
A. |
The enrollment fee is only a 1-time $30.00 for the Compass Pre Paid Card for all eWalletPlus members with a small monthly of $5.95 per month per card. A first load of $50 must be made through eWalletPlus.com within 48 hours of your order and you will receive your card with $50 on it. |
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| Q. |
When will I receive my Compass Pre Paid Card in the
mail? |
A. |
Once funds are received and proper ID (Passport and utility bill submitted), then it is usually 2 to 3 weeks before the card arrives at your residence. |
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| Q. |
Can I get a Compass Pre Paid Card, if I live in a country other than the Turks and Caicos? |
A. |
Of course, most of our clients do not reside in the Turks and Caicos, but all over the world. The Compass Pre Paid Card currently not available to residents of the following countries (Afghanistan, Balkans, Belarus, Burma, Cote d'Ivoire (Ivory Coast), Cuba, Democratic Republic of the Congo, Iran, Iraq, Liberia, Libya, Nigeria, North Korea, Sudan, Syria, Zimbabwe).
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| Q. |
How much can I spend on my Compass Pre Paid Card daily? |
A. |
Up to 5 transactions totalling $2500 through ATM's and up to 10 transactions totalling $3500 through POS terminals. And you may only load a maximum of $25,000 per month. Please see
the FEES schedule for transaction limits. |
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| Q. |
Can I share money between my own cards if I have more
than one, or do card to card transfers to other Compass Pre Paid Card members? |
A. |
You may only hold 1 Compass Card, but you may transfer funds to other Compass Cardholders. You may initiate a card to card transfers online or through our IVR (by phone), which is totally automated or from the Internet. |
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| Q. |
How much money can I load on my Compass Pre Paid Card per day? |
A. |
There is a maximum value of $10,000 that can be loaded on the
Compass Pre Paid Card and a maximum of $25,000 per month. Please refer to the Rates/Fees
and Terms and Conditions page for a more detailed explanation. |
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| Q. |
Must I provide ID to get a card? |
A. |
Yes, because our card is personalised you must submit proper information and ID to activate the card. This information is not stored online nor is it supplied to other sources. The information is used to adhere to the network and banking compliance guidelines. |
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| Q. |
Can I have my employer direct deposit my paycheck,
or someone who owes me money, pay direct to my Compass Pre Paid Card? |
A. |
Yes, the card has a Direct Deposit Program available to allow
direct deposit of funds to our bank then to the Compass Pre Paid Card. |
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| Q. |
Can I use my Compass Pre Paid Card for direct deposit
from my paypal account direct to my Compass Pre-Paid Card? |
A. |
No, you must first transfer from paypal through the eWalletplus.com interface and then to your Compass Pre Paid Card. |
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